DELIVERY & RETURNS

We offer a range of domestic and international delivery methods, so you can select the delivery method that most suits your needs.

Orders will be dispatched the same day if received before 1pm Monday-Friday (excl. Bank Holidays), and all other orders will be dispatched the next working day (Monday-Friday, excl. Bank Holidays).

Please note that our office is closed on Bank Holidays, and that neither Royal Mail, nor our courier services, will collect from us or deliver on Bank Holidays.

All trading cards are shipped in a protective sleeve for safe transport: 
   - for cards valued over £3 this will be an Ultra Pro Toploader
   - under this value will be an Ultra Pro Soft Sleeve

DOMESTIC SHIPPING OPTIONS

Royal Mail 1st Class
Order would be expected to arrive next working day from dispatch.

Royal Mail 2nd Class
Order would be expected to arrive within two to three working days from dispatch.

Royal Mail Signed For® 1st Class
Order would be expected to arrive next working day from dispatch and gives you signed for proof of delivery. You will receive your order tracking number at dispatch.

Royal Mail Signed For® 2nd Class
Order would be expected to arrive within two to three working days from dispatch and gives you signed for proof of delivery. You will receive your order tracking number at dispatch.

Royal Mail Special Delivery Guaranteed by 1pm® 
Order would be expected to arrive next working day from dispatch.

If you have any questions regarding your delivery please contact us.

INTERNATIONAL SHIPPING

International Economy
Estimated delivery times from dispatch:

- EU 3-5 working days 
- Outside EU 5-7 working days

International Tracked & Signed
Estimated delivery times from dispatch:

- EU 3-5 working days 
- Outside EU 5-7 working days

You will receive your order tracking number at dispatch.

Customs charges and import duties

Estimated delivery times are provided by our postal services, and packages can take longer to arrive, or may be subject to delays at Customs.

Please note that customers are responsible for any customs charges or import duties payable on receipt of international packages. If a package is refused by the consumer, or returned due to non-payment of any charges or duties, any charges incurred by us in recovering the package may, at our discretion, be deducted from any refund later given for the order.

If you have any questions regarding your delivery please contact us.

FREE SHIPPING

Orders Over £20 - UK - Free Economy Delivery.

Orders Over £120 - UK - Free Express Delivery.

RETURNS

  • Products can be returned for any reason within 28 days of the initial purchase:
    The Pokemart, 13 Park Street, Bridgtown, Staffordshire, WS11 0BX
  • Any return postage costs will be paid by the customer for unwanted items.
  • Single cards must be returned in the same condition as sent out.
  • Sealed product and accessories must be returned in their original packaging, undamaged and unopened.
  • Pokemon TCG Code Cards, and similar items with a printed, single-use, redeemable code, are not eligible for returns.
  • Products not returned in this condition will be refunded at 50% of the sale value.
  • Please contact us if you need to arrange a return and we will be happy to assist you.

CANCELLATIONS / ORDER AMENDMENTS

You can cancel or amend any order before it has been dispatched, please contact us to do so.
Please note that alterations may result in a delay in dispatching your order.
If your order has been already been dispatched, please follow our returns process.